Welcome to Cozy Living Home Store (“we”, “our”, or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled in a secure and transparent manner. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website cozy-livinghome.com, make a purchase, or interact with us.

By using our website, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please do not use our website.

1. Information We Collect

We collect information that you provide directly to us, as well as information automatically collected when you use our website:

  • Personal Information: When you make a purchase, create an account, or contact us, we may collect your name, email address, shipping address, billing address, phone number, and payment details (e.g., credit card information processed securely via third-party providers like PayPal).
  • Transaction Information: Details about the products you purchase, order history, and payment method.
  • Technical Information: IP address, browser type, device information, and pages visited on our site.
  • Cookies and Tracking Data: We use cookies and similar technologies to enhance your browsing experience, analyse site traffic, and personalise content. For more details, see Section 5.

2. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfil your orders, including sending order confirmations and tracking information.
  • To communicate with you about products, promotions, and updates (if you have opted in).
  • To improve our website, products, and customer service based on your feedback and usage patterns.
  • To prevent fraud and enhance the security of our website.
  • To comply with legal obligations and enforce our terms and conditions.

3. Sharing and Disclosure of Information

We value your privacy and do not sell your personal information to third parties. However, we may share your information with:

  • Service Providers: Trusted partners who assist us in operating our website, processing payments, shipping orders, and marketing (e.g., PayPal, shipping carriers). These providers are contractually obligated to protect your data.
  • Legal Compliance: When required by law, regulation, or legal process, we may disclose information to authorities.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

We ensure all third parties adhere to strict data protection standards.

4. Data Storage and Security

Your data is stored on secure servers located in the United Kingdom and the European Union. We implement industry-standard measures to protect your information, including encryption (SSL technology for transactions), access controls, and regular security assessments.

While we strive to protect your data, no method of transmission over the internet is 100% secure. We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy or to comply with legal requirements.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies help us remember your preferences, analyse site traffic, and deliver personalised ads (if you consent). You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect certain features of our website.

We also use third-party services like Google Analytics to understand how visitors interact with our site. These services may collect anonymous data about your usage.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Update or correct inaccurate information.
  • Deletion: Request deletion of your personal data, subject to legal obligations.
  • Opt-Out: Unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in our emails.
  • Data Portability: Request a transfer of your data to another service provider.

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

7. International Data Transfers

As we serve customers globally (excluding Asia and certain remote areas), your data may be transferred to and processed in countries outside your home country. We ensure such transfers comply with applicable data protection laws, including the GDPR, by using standard contractual clauses or other approved mechanisms.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our website with the effective date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Cozy Living Home Store
86 Chyvelah Rd, Truro, GB TR2D 7MP
Email: [email protected]