FAQ

What sizes do your rugs come in?

We offer a variety of rug sizes to suit different spaces, including 100x150cm, 110x160cm, 60x110cm, and 70x90cm. Each product page includes detailed dimensions to help you choose the perfect fit for your home.

Do you offer matching accessories for your furniture?

Yes! We have a wide range of accessories, including cushions, decorative storage, candles, diffusers, and more, designed to complement our furniture collections and help you create a cohesive look.

Are your products durable and high-quality?

Absolutely. We curate our collections with a focus on quality and durability, ensuring that each item meets our standards for affordable elegance and long-lasting use.

Where do you deliver?

We deliver worldwide, except to Asia and some remote areas. We apologise for any inconvenience this may cause and are continually reviewing our delivery network.

What are your shipping options?

We offer two shipping methods:
– Standard Shipping (10-15 business days after dispatch): £12.95 flat fee, delivered via DHL or FedEx.
– Free Shipping (15-25 business days after dispatch): Available for orders over £50, delivered via EMS.

How long does order processing take?

We process all orders within 1-2 business days. You will receive a shipment notification with tracking information once your order leaves our warehouse.

What is your returns policy?

We offer a straightforward 15-day returns policy from the date you receive your items. If you’re not completely satisfied, please contact us at [email protected] to initiate a return.

Are there any items that cannot be returned?

Due to hygiene reasons, we cannot accept returns on bedding, duvets, and fitted sheets unless they are faulty. Please refer to our full returns policy for more details.

How long does it take to process a refund?

Once we receive your returned item, we will process your refund within 5-7 business days. The time it takes for the refund to appear in your account will depend on your payment method.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal. All payments are processed securely to ensure your information is protected.

Is my payment information secure?

Yes, we use industry-standard encryption and security measures to protect your payment details. We do not store your credit card information on our servers.

How can I track my order?

Once your order has been dispatched, we will send you a confirmation email with tracking information. You can use this to follow your package’s journey to your doorstep.

Can I change or cancel my order after placing it?

We process orders quickly to ensure fast delivery, so changes or cancellations may not be possible once your order is in processing. Please contact us immediately at [email protected] if you need to make a change.